Privacy Policy — How k9u Keeps Your Information Secure

This privacy policy applies to the k9u platform and all its services. By using k9u — whether through the website, mobile app, or any other channel — you are considered to have accepted this privacy policy.

K9u believes data protection is not just a legal obligation — it is an ethical responsibility to our players. That is why we manage your information in accordance with the highest international standards.

For any questions regarding k9u's Privacy Policy Help Center Contact us or email us directly at: support@k9u.biz

K9u collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

K9u uses collected information solely for the purposes listed below. Your data is never used beyond those approved purposes.

• Account Management: For registration, login, identity verification, and account security.
• Payment Processing: To process deposits and send withdrawals.
• Service Improvement: To personalize your gaming experience and develop new features.
• Fraud Prevention: To detect and block suspicious activity.
• Legal Compliance: To meet the requirements of regulatory authorities.
• Customer Support: To assist with troubleshooting and customer support.
• Responsible Gaming: To identify excessive gaming patterns and provide timely support.

Your separate consent will be obtained before your information is used for marketing purposes. You can opt out of marketing communications at any time.

K9u does not share your information with third parties — however, there are a few limited exceptions, which are transparently outlined below:

• Payment Providers: Information required to process transactions is shared with payment gateways such as Mobile Pay and Nagad. These providers operate under their own privacy policies.
• Game Providers: Limited session data is shared with game providers such as Pragmatic Play and Evolution to facilitate gameplay.
• Security Partners: Anonymous device information may be shared with fraud detection services.
• Legal Requirements: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.

K9u uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your experience.

You can disable optional cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.

K9u retains your data only for as long as necessary — no longer. Separate retention policies apply depending on the type of information:

• Account Information: Retained for as long as your account is active. After account closure, kept for up to 5 years as required by law.
• Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
• Gaming History: Up to 3 years for responsible gaming monitoring.
• Support Contact: 1 year for quality control and training purposes.
• Log Files: 90 days for security analysis.

You have important rights regarding your information at k9u. To exercise any of these rights, please contact our support team:

To exercise this right, email support@k9u.biz. k9u will respond within 30 business days.

K9u is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Date of birth is verified at the time of registration.
• If age is in doubt, users are asked to verify using a government-issued ID.
• If a user is identified as a minor, their account will be closed and any collected data will be deleted.

K9u protects your information with security measures at both the technical and operational level:

• SSL/TLS Encryption: All data transfers are encrypted.
• Firewall & IDS: Prevents unauthorized access.
• Two-Factor Authentication: An additional layer of security for your account.
• Employee Training: All staff receive regular training on data protection and information security.
• Penetration Testing: Third-party security audits conducted at least twice a year.

In the event of a data breach, k9u will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

K9u may update this Privacy Policy from time to time. If significant changes are made, you will be notified at your registered email address and the update date will be reflected on the website.

For any questions, complaints, or to exercise your data rights regarding this policy, please reach out through the following:

• Email: support@k9u.biz
• Live Chat: Website & App 24/7
• Help Center: Help Center Page